Website Navigation
We opened the products tab and it opened product categories, an information tab, and also a footer bar with 4 more options. You have to click on the tabs or they won’t open. But when you click on the Patient Direct tab it takes you to a new page. The home page has 3 black and white photos that are about 12 pixels each, in other words, they are super low quality. Next to these low-quality photos are text boxes. The first two are for healthcare professionals and veterinarians to buy the product. Then there is a section for patients where it tells you they sell their product only through health care professionals after a consultation. You have the option to enter your zip code to find a health care provider near you. Their website conveys the idea that you can’t buy the product off their website unless you are a qualified healthcare professional or veterinarian. But after they sent us an email, we learned that apparently you can buy from the website but you have to be an account holder. You have to have a code from a healthcare provider to register for an account. But if you go to Amazon, you can buy their products there.
When we browsed the products, there was a filter function with just about as many filters options as products. On the Catalyn vitamin page, there is a supplement facts section next to the product picture. Under the supplement facts it says to consult the actual product label for the most accurate product information but there is no picture of the product label on the website, so that is useless. When you search for gluten-free and vegetarian products, a long list appears of all the options. There are no pictures of the product, just the name. It was nearly impossible to find, but we found the page where they give information on how their product is made.
Catalog
We couldn’t find a vitamin that was named anything remotely close to “multivitamin”. We did find Catalyn, which apparently was Dr. Lee’s first product. They have 376 products for sale.
Packaging information
The information on the bottle has everything you need to know. The supplement facts, daily percentages, suggested use, and all the horrible ingredients. Apparently, there is more information on the product label, but again, there are no pictures of the product label on the website. When we got the product we saw that their products are processed in a facility that manufactures other products containing soy, milk, egg, wheat, peanut, tree nuts, fish, and shellfish… so basically everything that people are allergic to.
Customer Service
To be fair, they want their customers to make an informed decision so they make you buy from a certified health professional. But then you can buy it from Amazon so how informed do they really want us to be? There is nowhere on the website to see or write a review. On the footer there is a “Customer Care” tab and under that is the “Contact Us” tab. They list six phone numbers, so that’s really confusing. They have contact information for Standard Process Inc., Nutrition Innovation Center, and Customer Care (Orders). What is the Nutrition Innovation Center and why is it important to the customer? We sent an email and immediately got one back saying they would be out of the office on Friday and would get back to us on Monday. That was good they sent that out instead of just leaving us out to hang. They sent us an email on Monday morning to answer our questions. They have Facebook, Instagram, Twitter, Youtube, and more.
Quality
Okay so here’s the deal, Dr. Royal Lee is the doctor who’s philosophies this company supposedly follows. “Dr. Lee’s goal was to provide nutrients as they are found in nature—in a whole food state where he believed their natural potency and efficacy would be realized” this was taken directly from their website. Yeah okay, here are some of their ingredients; bovine adrenal, bovine liver, bovine spleen, ovine spleen, bovine kidney, and calcium lactate (preservative). Bovine is a subcategory that includes cattle, buffalo, etc. Ovine are basically sheep. Another quote taken directly from their website, “The resulting whole food ingredients are then added to a formula that may include whole food extracts, animal tissue extracts, and concentrates, botanicals, whole food isolates, and synthetic ingredients.” Um… at least they are honest. They claim to be natural, but literally say their products may include extracts, concentrates, isolates, and synthetic ingredients. How natural! They grind up their produce, juice it, dry the juice into a powder, then grind up the animal parts to make “liquid slurry” (gross). Another common mistake made by another “natural supplement company”… juicing. Juice is not healthy for you! Also using animal parts is gross and definitely not vegan.
Price
Since we were unable to purchase Catalyn directly off their website without a prescription from a healthcare provider, we bought a 1 month supply off of Amazon for $17.40.
Product
We have our team taste and chew capsules and tablets because there are people out there who can’t swallow capsules and pills. We had Furry Face taste/chew one. It was nearly impossible to chew it was so hard. Cute Cactus also tried one and said it tastes like burnt dirt. It also smells unholy.
Experience
Mindful Kiwi and Father Nature took the prescribed amount for 10 days. They noticed no positive changes but did notice some negative ones. They gave Mindful Kiwi stomach aches and headaches every time she took one. We find it strange that any doctor would prescribe these to their patients.
Recommendation
We do not recommend this product. They are low quality, gross, and out of date. Not only did we see no positive changes, but we saw small negative ones. This product also contains gluten and is processed in a facility where many other ingredients pass through.
Contributors to this review: Sunflower the kid, Mindful Kiwi, and Father Nature
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